Contact Us

Life moves fast, support should, too – it takes a little Westpac to connect you straight to the relevant team when you contact us through the app.

Westpac app – How can we help you today?

I want to...

Activate physical card

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Report card lost, stolen or damaged

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Update contact details

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Report fraud, scam or dispute

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Get support with tough times

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Need help right now?

Start a secure live chat with a Westpac support specialist — available 24/7.

Contact us in the Westpac app

How to Contact us in the App

In the Westpac App

Make sure you have the latest version of the app.

  1. 1. Tap Contact us at the top of the home screen
  2. 2. Select Chat with us or select your topic under Call us now
In Online Banking
  1. 1. Select Chat with us on the main dashboard

Other contacts and support services

Find a branch or ATM ∧
Find a Westpac branch or ATM near you using our locator tool along with more information, including directions and trading hours.

Locate us
Personal customers∨
Contact our personal banking team for help with your accounts, cards, loans, and everyday banking queries.
Business customers∨
Our dedicated business banking specialists are here to support you with all your business banking needs.
Get support with tough times∨
If you're going through a difficult time financially, we have options available to help you get back on track.
Support for Financial Counsellors∨
Dedicated support line for financial counsellors working with clients who have Westpac accounts.
Estate Management – Losing a loved one∨
We understand this is a difficult time. Our specialist team can help you manage the financial matters of a loved one who has passed.
Complaints & compliments∨
Your feedback helps us improve. Whether it's a complaint or a compliment, we want to hear from you.

Turn on SafeCall

SafeCall is designed to let you know it's us calling – so you can answer with confidence, stay in control and avoid Westpac impersonation scams. Search 'SafeCall' in the Westpac App to see if you're eligible.

Show me how

Calling from overseas

If you are overseas, you can contact us in the Westpac App for a fast and secure way to get in touch.

Remote Indigenous call centre

Our mob are ready to help you 9am–6.30pm, Mon–Fri (ACST). They can also arrange a free translator in some languages.

Contact us securely

Call us from the Westpac App to get verified faster and talk to the right person.

Any questions?

Find your answers faster in our popular FAQ topics.

Locate a branch

Looking for us in person? Find your nearest branch using our branch finder.

Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 745KB) at westpac.com.au before making a decision and consider whether the product is right for you.

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